Customer Support Specialist
BurqLahore, Punjab, Pakistan
Posted March 10, 2026
Full Time
About the Company
Burq is a world-class team that operates at scale while remaining small enough for every person to have a massive impact.
Job Description
We are seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for responding to customer queries, identifying customer needs, analyzing and reporting product malfunctions, and monitoring customer complaints on social media.
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the industry is a plus
- Experience using any ticketing software or remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Benefits
- Competitive salary
- Medical
- Educational courses
- Generous Time Off
