Product Support Specialist

BusPlanner is building a world-class Client Services practice and is looking for driven, talented, and technically-minded Product Support Specialists to join their journey.

Requirements

• 3+ years in a client-facing technical support or product support role
• Advanced SQL capability (complex querying, schema interpretation, data-level debugging)
• Strong proficiency in Windows environments (admin, configuration, command-line operations)
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
• A proactive, problem-solving mindset and a desire to take ownership of technical challenges
• Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting
• A collaborative spirit and an interest in improving internal tools and processes for the team

Benefits

• Competitive salary and performance-based bonuses
• Full health and wellness benefits
• Flexible work hours and remote-friendly setup
• A collaborative team culture focused on exceptional customer service