The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equipment.
Requirements
- Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
- Performs moves, adds, and changes activities as required
- Supports the development, design, installation, and maintenance of internal and external client networks
- Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
- Supports the computing hardware including PC’s, NT Servers, and peripheral devices
- Assists in the development and implementation of policies and procedures encompassing the company’s LAN, desktop and services operations, and environment
- Interfaces with clients to provide product information
- Prepares and maintains installation records and documentation
- Promotes professionalism by displaying a positive, professional image, and excellent attendance
- Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
- Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
- Works towards favorable response to company client satisfaction surveys
- Supports retention of the existing and future client base
- Ensures minimization of chronic and re-occurring system and equipment troubles
Benefits
- 401(k) Plan
- Medical Coverage
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision
- FSA Plans
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability
- Paid Parental Leave
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
