Principal Product Engineer(Serdes IP) - Customer Success

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise.

Requirements

• Broad technical background with understanding of standard design flows, tools, and usage of hard and soft IPs.
• Strong communication and organizational skills.
• Experience with case management systems (SFDC, Jira).
• Ability to prioritize cases, anticipate escalations, and manage technical reviews.
• High-level understanding of technical issues; able to coordinate with subject matter experts.
• Proactive in gathering feedback and driving continuous improvement.
• Influential and collaborative, able to manage resources across the organization.
• Skilled at listening to customer concerns and identifying potential issues.
• Committed to customer satisfaction and timely case closure.