Help Desk Program Admin
CAEOrlando, Florida, United States
Posted December 23, 2025
Full Time
About the Company
CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
Job Description
The Help Desk Program Admin will provide technical expertise to end users and FRONT-LINE fellow employees to solve technology problems. They will monitor and support maintenance for enterprise software deployed with modern cloud technologies in a security-focused environment.
Requirements
- Document and properly assign end user issues using a service desk ticketing system
- Troubleshoot problems with computer software and make repairs and corrections where required
- Communicate with other partners and vendors to resolve end user issues
- Support remote computing and telecommuting clients
- Evaluate and troubleshoot software for functionality
- Exercise responsibility for the integrity, security, and maintenance of the systems
- Provide cross training to other staff members
- Work shift or rotating hours as required
Benefits
- Comprehensive and competitive benefits package
- Flexibility that promotes work-life balance
- A work environment where all employees are valued, respected and safe
- Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
- Recognition, professional development, advancement and having fun!