Client Success Specialist

Client Success Specialist job at Caleb and Brown, a leading cryptocurrency brokerage firm. Opportunity to contribute to company growth, work in a high-performance environment, and build long-term relationships with clients.

Requirements

• Excellent communication skills in written and verbal English
• Strong problem-solving and analytical skills with attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Empathy, patience, and a client-focused mindset
• Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce

Benefits

• Ongoing training and industry development opportunities
• Access to cutting-edge technology and market insights
• Collaborative and supportive team culture with a passion for digital assets
• Learn from a team of experienced cryptocurrency experts
• Competitive compensation that recognises experience and impact
• 4 reset days each year - additional paid days off to pause and prioritise wellbeing
• Hybrid working arrangements designed around trust and autonomy
• 0% trading fees with Caleb and Brown