Customer Success Specialist
Caleb and Brown Pty LtdMelbourne, Victoria, Australia • Melbourne, Victoria, Australia
Posted October 17, 2025
Full Time
About the Company
Caleb & Brown is the trusted crypto brokerage. We help our clients navigate the complexities of buying, selling, and swapping cryptocurrencies, with a 24/7 personal broker service. Founded in 2016, we are trusted by 29,000 clients in more than 100 countries. Caleb & Brown offers: - Buying, selling and swapping of hundreds of digital assets through your personal broker - The ability to trade as an individual, company, trust or self-managed retirement fund - Safe storage solutions using industry-leading tools - A single point of contact – no need to join multiple crypto exchanges - A dedicated team of experts with decades of combined professional crypto experience - No joining fees - One transparent, flat fee for all trades - Deep liquidity at spot price with same day settlement on all transactions - Unlimited trading pairs for hundreds of approved cryptocurrencies
Job Description
Caleb and Brown are seeking a motivated Client Success Specialist to support their global client base. The role focuses on building lasting relationships with clients, resolving issues, and ensuring seamless transactions within the crypto brokerage firm. The company values results and outcomes and provides a supportive, high-performance environment.
Requirements
- Excellent communication skills (written and verbal)
- Strong problem-solving and analytical skills
- Ability to multitask and thrive in a fast-paced environment
- Empathy, patience, and client-focused mindset
- Proficiency with customer support tools
Benefits
- Competitive salary package
- Performance-based incentives
- Potential for significant growth
- Access to cutting-edge technology
- Collaborative team culture
- 0% trading fees