Primary Product Support Representative

Join our team at Cambium as a Primary Product Support Representative. Provide technical support to customers via phone, chat, email, and other channels. Educate teachers and administrators on how to use Lexia Learning products. 2+ years of experience in customer service or technical support required.

Requirements

• 2+ years of experience in customer service or technical support
• Demonstrated phone and email skills successfully supporting customers, particularly with technical questions.
• Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
• Comfortable in a fast paced and changing environment
• Ability to quickly learn new features and particulars of software applications
• Excellent communication skills (written and verbal)
• Demonstrated ability to work collaboratively
• Ability to work with customers at all levels of technical expertise and provide support accordingly
• Must be self-directed and pro-active
• Familiarity with case tracking and customer relationship management software. Experience with Salesforce and Jira preferred
• Ability to speak Spanish a plus