Technical Support Agent
Canals AIRio Grande do Sul, Brazil • Santa Catarina, Brazil • Paraná, Brazil • Rio de Janeiro, Brazil • São Paulo, Brazil
Posted March 3, 2026
Full Time
About the Company
Canals is a fully remote, profitable startup transforming the industrial supply chain with AI.
Job Description
Canals is hiring a Technical Support Agent to provide fast and effective support to distributors as they scale on their platform. The role involves troubleshooting technical issues, guiding users through tools, and collaborating with teams to ensure a seamless customer experience.
Requirements
- Typically 1-3 years of experience in technical support for a SaaS product
- Excellent written and verbal communication skills
- Ability to translate complex topics for non-technical users
- Highly organized, proactive, and comfortable in a fast-moving startup environment
Benefits
- Flexible work environment
- Strong engineering culture
- Culture of ownership
- Remote-first work environment across North and South America