SMB Customer Success Manager

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. The SMB Customer Success Manager will be responsible for managing a high volume of accounts at a low-touch pace, leveraging technology to ensure customer satisfaction, drive retention, and foster long-term relationships with our SMB hotel partners.

Requirements

• Bachelor's degree (BS/BA)
• 3-4 years of proven experience in account management or customer success, preferably within a high-volume B2B SaaS environment
• Strong understanding of customer success methodologies and best practices, particularly in a low-touch, high-volume model
• Excellent communication skills, with an emphasis on written and digital communication for scaled engagement
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively, utilizing CRM and customer success platforms
• Proficiency in leveraging technology (e.g., CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale
• Familiarity with the hotel or hospitality industry is a plus

Benefits

• Canary Days
• Self Improvement Club
• Professional Development Chats
• Travel Reimbursement
• Personal Travel Reimbursement