Digital BA | Chatbot Contact Center Project

Capco is a rapidly expanding entrepreneurial consulting business specializing in banking, capital markets, wealth management, and finance. They are seeking a Digital Business Analyst for a chat-bot contact center project, collaborating with clients to improve digital platforms and automate processes. The role involves requirement gathering, platform assessments, optimization, and communication.

Requirements

• 2+ years of experience in consulting, business analysis, or project management.
• Knowledge of financial services operations (banking or wealth management).
• Hands-on experience with chatbot platforms/ Gen AI Project.
• Familiarity with conversational design principles, NLP concepts, and user experience best practices.
• Strong analytical and problem-solving skills.
• Experience in agile environments and sprint planning.
• Excellent communication skills in English (Mandarin or Cantonese preferred).