Customer Advisor
CapitaCape Town, Western Cape, South Africa
Posted May 22, 2025
Full Time
About the Company
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Job Description
As a Customer Advisor, you will be responsible for handling customer inquiries, resolving service problems, and providing excellent customer service. You will work collaboratively with a supportive team to achieve targets and goals, and have the opportunity to progress in your career.
Requirements
- Grade 12 (Matric)
- Previous Customer Service Call Centre Experience
- 6-12 Months Customer Service with billing experience
Benefits
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita