IT Help Desk Technician

Care Initiatives is seeking an IT Help Desk Technician to join our team! The IT Help Desk Technician is a full-time position that is a great entry-level opportunity for someone with exceptional customer service & communication skills.

Requirements

• Provide phone/email support to employees
• Use on hand resources to solve problems independently
• Document incidents fully to prevent re-work
• Ability to manage work independently, escalating when needed to appropriate teams or leadership
• Potential periodic travel to locations in Iowa to provide technical support

Benefits

• Competitive compensation
• Comprehensive benefits
• Dayforce wallet