Operations Experience Lead

Careem is seeking a dynamic and operations-focused individual to join their team as an Operations Lead in the Experience team. The role will be responsible for designing and executing initiatives that improve Captain satisfaction, retention, and engagement.

Requirements

• Bachelor’s degree in Business, Marketing, Operations, or related field (Master’s preferred)
• 3+ years of experience in customer or partner experience, operations, or community engagement
• Experience working in a remote or regional support setup preferred
• Strong analytical and problem-solving abilities, with comfort using data to make decisions
• Excellent written and verbal communication in English and Urdu
• Strong stakeholder management and project execution skills
• Empathy-driven mindset and passion for improving both Captain and customer experience

Benefits

• 4 days a week in office & 1 day from home
• 30 days a year with unlimited vacation days per year
• Access to healthcare benefits
• Fitness reimbursements for health activities including gym, health club, and training classes