Field Account Manager
CarGurusBoston, Massachusetts, United States
Posted August 20, 2025
Full Time
About the Company
CarGurus, founded in 2006 by Langley Steinert, is a leading automotive shopping platform offering extensive car listings across the US, Canada, and the UK. Utilizing technology and data analytics, CarGurus provides an enhanced shopping experience for consumers, making it the most visited online marketplace for cars. The company's focus on innovation and user-centric design sets it apart in the competitive auto industry.
Job Description
CarGurus is seeking a Field Account Manager to oversee Dealer Partnerships and focus on the end-to-end lifecycle of paying customers. The role involves building strong relationships with internal and external stakeholders to drive growth, protect against churn, and maximize product usage. FAMs will be responsible for performance analysis, technical support, and cross-departmental collaboration.
Requirements
- Manage account base of roughly 250-300 paying accounts (6-10 National groups)
- Become a subject matter expert on all CarGurus products
- Complete post-sale onboarding for new dealerships and dealership personnel
- Provide dealership and group-level performance analysis
- Educate dealers on maximizing platform value
- Work with customer to follow-up on technical, billing, and content issues
Benefits
- Equity for all employees
- Career development programs
- Corporate giving programs
- Employee resource groups (ERGs)
- Flexible hybrid model
- Robust time off policies
