Customer Success Manager
CariinaBoston, Massachusetts, United States
Posted February 20, 2026
85000 - 120000 USD
Full Time
About the Company
Cariina is a high-growth edtech company that empowers schools to focus on what matters most: a 100% uninterrupted learning experience for every K-12 student.
Job Description
As a Customer Success Manager at Cariina, you will be responsible for ensuring the long-term success and retention of school accounts post-launch, fostering deep relationships built on trust and high satisfaction. You will lead schools through deep platform integration, act as the main point of contact for school leaders, and drive deeper adoption of existing workflows and support expansion into new teams or departments.
Requirements
- 2+ years in customer success, account management, project management, implementation-to-success transition roles, or client-facing operations
- Experience working with complex stakeholders or organizations
- Exceptional relationship-builder who can command a room, influence decision-makers, and drive alignment across teams
Benefits
- Comprehensive health plans
- 401K
