Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians or mechanical associates on the phone. Meet customer expectations by providing accurate and timely information, and addressing concerns in a friendly and empathetic manner.

Requirements

• Meet and greet customers in a friendly manner
• Assist service customers with incoming calls
• Accurately interview and document customer concerns
• Establish specific call times with customers
• Create repair orders and route work to technicians
• Obtain accurate estimates and approvals for Extended Service Policy claims
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation
• Close and invoice repair orders
• Clearly explain and communicate all recommendations/repairs/service/maintenance performed to customers
• Collect service payments and manage cash
• Balance a busy workload and dispatch work to the appropriate technician/mechanical associate
• Ensure all customer concerns are addressed and resolved in a timely manner