Director, Customer Success

At CarriersEdge, we’re focused on producing great quality products and happy customers. We don’t care about being the coolest company in town, having the most amazing office perks, or the hippest staff. If you’re interested in those things, you’ll hate us. We don’t care where you work and we won’t be looking over your shoulder micromanaging you. You’ll have minimal meetings disrupting your week, and plenty of time to focus on doing the best job possible.

Requirements

• 8+ years experience in progressively senior customer success roles, preferably in SaaS or B2B
• 4+ years experience successfully leading customer success teams and departments.
• Demonstrated expertise establishing and driving key SaaS metrics (e.g. CSAT/NPS, LTV, churn)
• Exceptional organization, project management skills
• Expert knowledge of CRM and service desk tools
• Strong analytical skills and comfort using data to drive decision-making.
• Excellent written and verbal communication.
• Experience mentoring and managing a growing remote team.
• Comfortable collaborating cross-functionally with product, development, and leadership teams.
• Post-secondary education in a related field is preferred.
• French would be an asset.
• Willing and able to travel across Canada and to the US periodically

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Generous Paid Time Off