Product Manager, Communication Platform
CarvanaLos Angeles, California, United States • Tempe, Arizona, United States
Posted October 31, 2025
Full Time
About the Company
Carvana is a leading online used vehicle retailer, offering customers nationwide inventory with convenient home delivery and a 7-day money-back guarantee. The company focuses on customer-centric values, industry-leading technology, and innovation, making it the No. 2 automotive brand in the U.S. on Forbes' Most Customer-Centric Companies List.
Job Description
Carvana is seeking a Product Manager to own the delivery and continuous improvement of its AI-powered conversational agent, Sebastian. The role involves mapping customer journeys, driving product roadmap updates, and ensuring Sebastian delivers high-quality self-serve experiences. This is a full-time, in-person position within a fast-paced technology company.
Requirements
- A bachelor’s degree in a STEM, Economics/Finance, Design/UX, or equivalent experience.
- 2+ years of work experience in product, product analytics, or a related discipline.
- Proven ability to drive measurable business and customer outcomes.
- Strong communication, organizational, and project management skills.
- Deep product experience at a highly successful company.
Benefits
- Medical, Dental, and Vision benefits
- 401K with company match
- Student loan payments
- Discounts on vehicles
- Pet benefits
- Wellness program
- Skill development opportunities
- Remote work opportunities
