Senior CX Quality Auditor Specialist
CastleryJohor Bahru, Johor, Malaysia
Posted July 23, 2025
Full Time
About the Company
Castlery is a digital furniture brand delivering quality pieces to inspire customers' living spaces across multiple international markets.
Job Description
We're looking for a Senior CX Quality Auditor Specialist to join our Customer Experience team to shape the future of living through thoughtful details.
Requirements
- Prior experience in Quality Assurance or auditing within Customer Experience, BPO, or service-focused environments.
- Strong analytical skills with the ability to identify trends and assess service quality with fairness and consistency.
- Clear and confident communicator, skilled in delivering structured, constructive feedback.
