Customer Service Account Specialist
CATALISJacksonville, Florida, United States
Posted February 3, 2026
Full Time
About the Company
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments.
Job Description
Customer Service Account Specialist seeking to help others and deliver exceptional service by guiding account owners with 529 college savings plans and promoting education investments.
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred
- Minimum of 1+ years of experience in customer service, call center or financial services role
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy when processing data and documents
- Analytical skills
- Customer service orientation
- Proficiency with Excel and Word
- A professional attitude is required
Benefits
- Competitive salary and benefits package, including health, dental, vision insurance
- Paid Time Off (PTO)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy