Technical Support Officer
Catilas Resources LimitedLagos State, Nigeria
Posted July 18, 2025
Full Time
About the Company
Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.
Job Description
We are seeking an experienced Technical Support Officer to provide first-line technical support to clients, assisting with systems deployment, updates, and monitoring. The role requires strong problem-solving, communication, and attention to detail, with a focus on client satisfaction.
Requirements
- Resolve support tickets quickly and professionally.
- Assist with DevOps and QA tasks.
- Help maintain platform documentation and reliability.
- Monitor infrastructure and application performance.
- Assist in deployment processes and rollback procedures.
- Respond to client requests and escalate complex issues.
- Maintain internal FAQs and knowledge base.
- Help test new configurations and automation scripts.
Benefits
- Competitive salary
- Job Location
