The Client Service Specialist provides administrative client services to both internal and external clients. Responsibilities include maintaining a consistent physical presence, facilitating client communications, coordinating client meetings, and executing legal practice tasks and projects.
Requirements
- Maintain a consistent physical presence
- Facilitate client communications and coordinate client meetings
- Coordinate pending matters and projects and action items for each day, tracking deadlines and follow up
- Roll calls, maintain phone logs, maintain calendar, scheduling, expense reports and travel arrangements
- Execute legal practice tasks and projects; maintain client materials in document management system
- Execute administrative functions and facilitate completion of tasks opening of new matters, engagement letters, client presentations, meetings and other administrative projects as assigned
- Proofread and redline complex legal documents and correspondence
- Prepare complex legal documents and correspondence; apply subject matter expertise in coordination of legal practice tasks and projects
- Understand and support client billing processes including: ensure adherence to time entry protocols and best practices; proofread, edit, and review client bills; application of proper task codes and matter management; coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required
- Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements
- Work overtime as required; and
- Demonstrate adaptability, flexibility, initiative and innovation in handling a wide variety of additional projects as required
Benefits
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
- Flexible Spending Account and Health Savings Account
- Healthcare Concierge and Advocacy
- Voluntary 401k Plan and Profit Sharing
- 10 Paid Holidays per year and a generous PTO program
- Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
- Back-up Child Care, Elder Care, and Tutoring
- Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
- Retirement Plan Consulting
- Anniversary Bonus Program
- Professional Development Programs
- Transportation Allowance and Commuter Benefits
- International Travel Insurance
- Auto/Home/Legal Insurance
- Pet Insurance
- Employee discounts
