Call Center Agent
CDR CompaniesMiami, Florida, United States
Posted July 19, 2025
Full Time
About the Company
Founded in 1938, CDR Maguire began as an engineering firm on the cornerstone of innovation and alternative delivery solutions. With offices across the nation, the firm has expanded to provide engineering consulting services, emergency management solutions, and disaster health and medical services, overseeing over $2 billion in construction, over $10 billion in disaster recovery, and $500 million in COVID-19 related medical services. CDR’s team of health and medical professionals are rethinking the way state and local governments provide access to quality medical care. Known for our response time and quality of work, CDR has multiple state contracts, providing comprehensive and disaster health and medical services, including supplemental and surge clinical staffing and managing over 7 million COVID-19 monoclonal antibody treatments, vaccinations, and tests. Additional Services: - Monoclonal antibody treatment, vaccination, and testing data management - Community monoclonal antibody treatment, vaccination, and testing sites - Comprehensive Medical Services for Confinement Facilities
Job Description
CDR Emergency Management, Inc. is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission.
Requirements
- Experience working with Emergency Management or 911 Dispatch Preferred
- High school diploma or equivalent
- Flexible schedule open availability to work 24x7 (hours to be determined)
- Experience in dealing with the public over the phone
- Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc.
- Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
- Able to react effectively and calmly in emergencies
- Able to maintain customer confidentiality
- The ability to make decisions.
- The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines
- Ability to deal with high pressure
Benefits
- Short-term medical and other benefits
- Paid holidays
- Paid vacation time