The Global Customer Business Unit (GCBU) Account Manager acts as a vital member of the Account Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals.
Requirements
- Support the Account Management Lead as a key point of contact for day-to-day program execution and project lifecycle management.
- Work closely with the internal Account Management Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Supply Chain Management, and Manufacturing.
- Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and to meet financial goals.
- Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication.
- Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols.
- Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones.
- Monitor and report on overall program execution status and adherence to defined strategic and operational objectives.
- Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals.
- Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency.
- Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines.
- Communicate with the customer as directed by the Account Management Lead to ensure ongoing satisfaction with products and company performance.
- Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses, and following up to closure.
- Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams.
- Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews.
Benefits
- Comprehensive benefits package
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
