Atendimento ao Cliente
CENTOGENE GmbHSão Paulo, Brazil
Posted October 8, 2025
Full Time
About the Company
CENTOGENE is a global leader in genetic diagnostics and precision medicine, specializing in transforming clinical, genetic, and biochemical data into medical solutions for patients. With expertise in diagnosing over 2,500 rare diseases across 100 countries, CENTOGENE operates one of the largest genetic databases (1 million individuals) and offers cutting-edge technologies like next-generation sequencing. The company is distinguished by its commitment to rapid and accurate genetic diagnosis, supported by over 350 scientific publications and collaborations with pharmaceutical companies.
Job Description
This role involves responding to customer inquiries through various channels, resolving issues, and proactively improving service. The position focuses on excellent customer satisfaction and continuous improvement of processes and teams.
Requirements
- Respond to customer inquiries professionally
- Identify, resolve, and follow up on customer issues efficiently
- Document interactions for service improvement
- Collaborate with internal teams
- Provide information about products and services
- Monitor and analyze customer feedback
Benefits
- Competitive salary
- Meal vouchers
- Grocery vouchers
- Medical assistance
- Growth opportunities
- Collaborative work environment
