Desktop Support Officer - Education

We're on the hunt for a Desktop Support Officer to join our team in Melbourne, VIC to deliver high-quality, onsite technical support to our customers within the Education Sector. In this permanent embedded role, you will play a crucial role in fostering a collaborative environment and driving exceptional customer experiences.

Requirements

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the best quality solutions.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.

Benefits

• Extensive training and development opportunities
• Extensive discounts and benefits
• A choice of your IT equipment
• Fun team events to celebrate achievements and connect with colleagues outside work
• Cost-price tech for personal needs