The Service Advisor is a Liaison between the Service Department and Customers, responsible for gathering repair issue information, communicating with technicians and customers, and ensuring timely repair completion and customer satisfaction.
Requirements
- Greet customer, establish rapport and gather repair issue information
- Communicate intake of repair orders to the Foreman
- Create and present Customer(s) with Estimate(s) and or Repair Plans
- Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction
- Collaborate with Parts Dept. to ensure timely ordering and prevent delays
- Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation
- Update Customers on status throughout repair process
- Meet or exceed service upselling goals
- Customer Pick-up
- Process customer invoicing and payments
- Adhere to all safety policies and maintain safe environment for customers and employees
Benefits
- Competitive Salary
- Tool Programs available for entry level technicians
- Health Benefits including Medical, Dental, Vision and Life insurance
- 401(k) with a company match
- Paid Time Off + 7 Company Paid Holidays
- Productive Work Environment with opportunity for internal growth