Service Advisor

The Service Advisor is a Liaison between the Service Department and Customers, responsible for gathering repair issue information, communicating with technicians and customers, and ensuring timely repair completion and customer satisfaction.

Requirements

• Greet customer, establish rapport and gather repair issue information
• Communicate intake of repair orders to the Foreman
• Create and present Customer(s) with Estimate(s) and or Repair Plans
• Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays
• Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation
• Update Customers on status throughout repair process
• Meet or exceed service upselling goals
• Customer Pick-up
• Process customer invoicing and payments
• Adhere to all safety policies and maintain safe environment for customers and employees

Benefits

• Competitive Salary
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth