Cloud Services Escalation Lead
Centric SoftwareMobile, Alabama, United States • Loja, Loja, Ecuador
Posted December 2, 2025
130000 - 160000 USD year
Full Time
About the Company
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries.
Job Description
We are seeking a Cloud Services Escalation Lead to serve as the technical authority and crisis manager for escalated issues across our multi-cloud environment. The role demands deep technical expertise, strategic thinking, and the ability to thrive under pressure while maintaining clear communication with stakeholders at all levels.
Requirements
- 8+ years in cloud operations, technical support, or infrastructure engineering
- Hands-on experience with AWS, Azure, and GCP (multi-cloud architecture and troubleshooting)
- Strong understanding of networking, security, and distributed systems
- Proven track record in incident management and escalation handling
- Excellent communication and stakeholder management skills
- Ability to lead under pressure and drive clarity in ambiguous situations
- Bachelor's or Master’s in Computer Science, Engineering, or related field
- Relevant certifications (e.g., AWS Solutions Architect, Azure Administrator, GCP Professional Cloud Architect) are a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance