Senior Customer Facing Enablement Specialist
CEQUENSLebanon, Pennsylvania, United States
Posted October 13, 2025
Full Time
About the Company
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect. For more info, contact [email protected]
Job Description
CEQUENS is seeking a Customer Facing Enablement Specialist to enhance customer experience and success with their CPaaS solutions. This role involves creating enablement resources, onboarding programs, training sessions, and gathering customer feedback to empower customers to maximize the value of their platform. The ideal candidate will work collaboratively with Sales, Marketing, Product, and Support teams to ensure customers are equipped with the knowledge and confidence to achieve their goals.
Requirements
- Create and maintain enablement materials (guides, tutorials, videos, etc.).
- Design and deliver structured onboarding experiences.
- Conduct live or recorded training sessions.
- Gather customer feedback on enablement resources and programs.
- Partner with internal teams to ensure enablement materials are accurate and up to date.
- Manage and leverage enablement platforms (LMS, CRM, etc.).
- Manage and leverage enablement platforms (LMS, CRM, etc.).