Enterprise Support Specialist I

The IT Support Specialist - I is responsible for providing wide range of IT Support to end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures.

Requirements

• Provide support to users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation
• Consult with subject matter experts and vendors to resolve issues
• Deliver support to the user community for maximizing user productivity through first-tier help desk support and providing end-user training and support for all Microsoft applications
• Maintain cybersecurity and data security protocols for protecting sensitive data
• Champion the pursuit of safety, regulatory compliance, and operational excellence

Benefits

• Comprehensive benefits package including medical, dental, and vision benefits
• 401(k) Plan with potential employer contribution
• Paid time off programs
• Flexible Work Arrangements
• Incentive program
• Well-being incentive program
• Life and disability insurance