Customer Support Specialist

Customer Support Specialist responsible for providing best-in-class first-line customer support to a global customer base, focusing on regional timezone coverage. The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach, and possess solid written communication, technical troubleshooting, and time management skills.

Requirements

• Technical support experience working directly with software products with an understanding of how RESTful APIs, SaaS, and On-Premises software solutions work
• Experience working in Zendesk or an equivalent Customer Support platform
• High attention to detail with the proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment
• Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
• Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms
• Excellent written and verbal communication skills in both English and Hebrew
• Desire to build a career in the Web3, blockchain, and crypto space