Fashion Consultant, Swarovski - Mall of the Emirates (Emiratisation)

Chalhoub Group is a partner and creator of luxury experiences in the Middle East. As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets, delivering exceptional Guest Experience, and implementing CRM, CX, and other key customer and people initiatives in-store.

Requirements

• Strong English communication skills
• Collect data on customer behavior, top sellers, slow movers
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what's working well/what's not working well within the store

Benefits

• Health care
• Child education contribution
• Remote and flexible working policies
• Exclusive employee discounts