Retail Excellence Manager
Chalhoub GroupNasr City, Cairo, Egypt
Posted October 8, 2025
Full Time
About the Company
Chalhoub Group is a hybrid luxury retailer with a portfolio of owned brands and a distribution and marketing expertise for international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.
Job Description
Chalhoub Group is seeking a Retail Excellence Manager to provide first-line support to stores on operational processes, lead key projects, and ensure compliance with SOPs. The ideal candidate will have experience in retail operations, project management, and change management.
Requirements
- Provide first-line operational support to front-liners
- Lead or support key projects such as store launches, renovations, and pop-ups
- Monitor compliance with SOPs and conduct operational audits
- Use analytics and reporting to drive improvements in KPIs
- Serve as project lead/PMO for new tool rollouts
- Facilitate operational excellence through Lean practices and process optimization
- Conduct post-mortems and process reengineering workshops
- Collaborate closely with Inventory Control, Supply Chain, and Tech
Benefits
- Health care
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
