The Head of Boutique is responsible for executing the Chanel difference in the boutique and demonstrating Retail Leadership. He or She acts as a business partner to bridge the needs in the boutique and office, upholding the image of the Brand and acting as a Brand ambassador.
Requirements
- Uphold the image of the Brand
- Act as a Brand ambassador
- Ensure window and in-boutique displays consistently reflect the essence of the WFJ collections and the Chanel image
- Ensure the boutique environment is always in optimum condition
- Lead the team with high quality examples / role modeling
- Grow and develop boutique teams
- Build a Client-centric Boutique team
- Capture and ensure CEM data is kept up-to-date
- Collaborate with the Product Team to ensure the appropriate stock levels on the floor
- Provide feedback from clients on products to the Product Team
- Attend events and follow up with sales to convert orders into settlements and channel sales into the respective boutique throughout the year
- Attract new customers to High Jewellery and develop High Jewellery sales in boutiques outside of HJ events periods
- Be knowledgeable about the Chanel High jewellery strategy and share with teams and customers about the icons, stories, collections and craftsmanship
- Design and review roster to maximize traffic demands / trading patterns
- Enforce procedures to prevent theft / fraud in boutique and ensure staff is effective deterrents to thefts / security breaches
- Form close partnerships with Fashion, within WFJ (VM, Marketing, Product, PR, Training) and relevant divisions (IT, Finance, ODHR, Logistics, Communications)
Benefits
- Opportunity to work for a renowned luxury brand
- Inclusive culture that nurtures personal growth and collective progress
- Chance to work with a diverse and talented team
