At Changi Airport, we are committed to delivering world-class experiences that delight millions of passengers every year. As part of the Customer Experience team, you will lead a team to design digital and phygital solutions that bring meaningful, human-centred moments to life for our customers.
Requirements
- Bachelor’s degree with at least 7-10 years of experience in customer experience, service design, product/service development or related fields.
- Experience in AI solutions and tech-enabled touchpoints would be an advantage.
- Strong in stakeholder/vendor management and service operations, with experience engaging diverse partners including start-ups and government agencies
- Proven leadership experience, with a track record of managing teams or leading cross-functional initiatives
- Strategic thinker with strong interpersonal and communication skills, and a business/entrepreneurial mindset to drive successful outcomes
- Agile, adaptive, and able to thrive in fast-paced, dynamic environments with a strong drive for excellence and innovation
- Passionate about understanding customers motivations, emotions, and behaviours, and translating them into impactful solutions.
