Chevron Federal Credit Union is seeking a Retail Delivery Floater to work in two member service environments, Branch and Call Center, to deliver highly accurate, consistent, friendly and professional service. The role involves processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns.
Requirements
- 1 to 2 years' branch, call center, related financial services or customer service experience required.
- High school diploma, GED or equivalent.
- Ability to write effectively in English using correct spelling and grammar.
- Ability to speak clearly, tactfully, and effectively in English.
- Excellent listening skills with the ability to reflectively respond.
- Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
- Moderate keyboard skills at 40 wpm.
- Excellent customer service skills.
- Impeccably high integrity.
- Willingness to take responsibility for his/her actions and respond promptly.
- Ability to learn quickly and adapt to change; ability to quickly learn specialized applications.
- Initiative and self-direction.
- Ability to effectively communicate with people at all levels.
- Ability to work effectively with others as required by the position.
- Sound problem-solving and decision-making ability, including the ability to prioritize.
- Ability to efficiently produce a significant volume of high-quality work.
Benefits
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Volunteer time off
- Tuition reimbursement
