CRM Strategist

We're looking for a CRM Strategist to drive Chip's customer engagement and growth strategy through data-led planning, ideation, and cross-functional collaboration.

Requirements

• Proven experience in CRM or Lifecycle Marketing strategy, ideally within a high-growth or fintech environment.
• Strong understanding of CRM platforms (Braze experience a plus) and lifecycle automation.
• Analytical mindset with experience in performance reporting, dashboards, and data interpretation.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong planning and organisational skills, capable of managing multiple projects and priorities.
• Collaborative and creative, with a passion for understanding customer behaviour and improving engagement.

Benefits

• Discretionary Performance-Related Bi-Annual Bonus
• Workplace pension scheme
• Private medical insurance
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription
• Flexible working arrangements
• 28 days holiday plus bank holidays
• Annual training budget
• £30 per month Chip Fitness Benefit
• Company laptop