Customer Intelligence Unit Manager

The Customer Intelligence Unit Manager is responsible for overseeing the Special Coverage Unit, which consists of Senior EDD analysts reviewing high-risk customers and referrals from internal teams. The position reports directly to the Customer Intelligence Unit Director.

Requirements

• Oversee KYC activities, including transaction analysis, across the Bank’s FinTech program’s Special Coverage Unit
• Help support the Bank’s Operating Model to strengthen Second Line of Defense level program controls
• Help develop a comprehensive Quality Control (QC) process and perform 2nd level review of the EDD reviews performed by Fintech Partners
• Serve as a Subject Matter Expert (SME) for Special Coverage Unit EDD analysts
• Evaluate and monitor staffing capacity and production metrics for Special Coverage Unit EDD analysts
• Developing relationships with key internal and external stakeholders, including external consultants, IT staff and senior management to serve FinTech partners
• Provide thought leadership and advancement of the KYC program by leveraging technology and enhancing the Bank’s capabilities to support growth
• Perform annual performance reviews for all Special Coverage Unit EDD analysts
• Support internal audit and regulatory agency reviews of the program by maintaining evidence of ongoing enhancements
• Adapt to changes in EDD population, regulatory commitments, internal compliance commitments, etc., as appropriate
• Ensure adequate capacity planning/workload prioritization across Special Coverage Unit EDD analysts relative to identified targets, SLAs and Regulatory commitments
• Fostering an innovative and inclusive environment while playing an active role in counselling and mentoring junior colleagues
• Driving high quality work products within expected timeframes and budget
• Monitoring progress, managing risks and ensuring key stakeholders are kept informed on progress and outcomes
• Building and growing relationships with FinTech partners and throughout the financial crimes compliance industry
• Understanding and being able to analyze key aspects of anti-money laundering, sanctions, anti-bribery and corruption, and other financial crimes regulations

Benefits

• Competitive bonus
• Benefits package