Customer Support Specialist
Chuffed.orgMelbourne, Victoria, Australia
Posted October 23, 2025
70000 - 75000 AUD year
Full Time
About the Company
Chuffed.org is a global crowdfunding platform for social movements. Since launching in October 2013, Chuffed.org has raised over $110M from for more than 17,000 social cause projects from supporter in 152 countries. We now support all the largest climate change direct action groups around the world, including Extinction Rebellion, Just Stop Oil and Last Generation. In October 2015, Chuffed.org converted into Australia's first Social Benefit Company and raised a $1.1M seed investment round led by Blackbird Ventures to support its global expansion plans. Unlike most other crowdfunding platforms, Chuffed.org charges no platform fees so 100% of funds raised can go directly to the social cause projects that we support. Instead, we rely wholly on supporters to cover the online transactions fees and who have an option to donate to Chuffed.org too. Lucky for us, turns out they do!
Job Description
Chuffed.org is a global crowdfunding platform focused on social justice movements. They are seeking a Customer Support Specialist to provide excellent customer support to campaigners and donors, advocating for the platform, and improving the support experience. The role offers a fully remote position with occasional travel.
Requirements
- At least 3-5+ years of experience in a customer support role
- Strong communication skills
- Customer-focused approach
- Highly organized and efficient
- Growth mindset and willingness to learn
- Passion for social justice
- Experience in a support role.
Benefits
- Superannuation
- Full employment
- Flexible working
- Growth opportunities
- Values-aligned workplace