[Job - 25913] Mid-Level Salesforce Administrator (copy)

We are seeking a skilled Mid-Level Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment.

Requirements

• Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.
• Utilize Salesforce Flow Builder to automate processes and enhance service delivery.
• Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.
• Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.
• Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.
• Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.
• Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

Benefits

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
• Profit Sharing and Results Participation (PLR)
• Life insurance
• Continuous learning platform (CI&T University)
• Discount club
• Free online platform dedicated to physical, mental, and overall well-being
• Pregnancy and responsible parenting course
• Partnerships with online learning platforms
• Language learning platform