Global Immigration Consultant (Fixed-term 6-months)

In this role, you will handle the overall immigration processes for our clients, providing timely and accurate support in order to meet internal metrics and deliver on our customer commitments.

Requirements

• Initiate, assess, prepare, and monitor cases for assigned countries.
• Anticipate and meet client needs, offering proactive advice.
• Stay updated on industry events and changes to legislation, as relevant to clients.
• Communicate with clients, embassies, and authorities, and build and maintain warm client relationships.
• Respond to inquiries promptly, comprehensively and accurately.
• Attend client meetings, telephone & video conferences/ webinars as required.
• Identify, pursue and generate new business leads, ensuring that work is profitable.
• Manage time effectively and prioritize critical tasks.
• Exceed customer expectations and meet service level agreements.
• Utilize resources and research complex cases/ scenarios.
• Contact Embassies, Consulates, Visa Application Centres and other authorised agencies or authorities to confirm requirements and details, as required.
• Recommend improvements in work procedures, policies or systems.
• Work with third party providers across the globe to efficiently deliver services to clients.
• Use sound judgment in assessing client risk and escalate potential issues to management in a timely manner.
• Update and maintain all applicable data and documents in Immigo (Newland Chase Immigration System).
• Ensure all work undertaken is in scope, is billed promptly and that fees are agreed/ approved in advance for additional services.
• Work with integrity, maintain confidentiality, and uphold company values.
• Handle applications expediently, accurately, and in compliance with immigration laws.
• Adhere to company policies and procedures consistently.
• Undertake other reasonable duties as required.