Ciena is seeking an Sr Associate, Global Technical Support to provide system-level pre- and post-sales support for our global customer base. In this role, you’ll troubleshoot complex issues, mentor new engineers, and contribute to the success of Ciena’s innovative products in a fast-paced, customer-focused environment.
Requirements
- Excellent verbal and written communication skills in English
- Bachelor’s degree in Engineering, Computer Science, or related technical field, or equivalent combination of education and experience.
- 3+ years of experience in a customer support role, preferably in telecommunications.
- Hands-on knowledge of Linux operating systems.
- Familiarity with virtualized and cloud environments (VMware ESXi, OpenStack, GCP) and container services (Docker, Ansible).
- Understanding of Micro-Services software architectures, SDN, and Network Management/Automation/Orchestration concepts.
- Knowledge of security protocols, including Radius authentication.
- Strong domain expertise in Restful APIs, websockets, Python scripting, and open-source tools like Swagger and Postman.
- Solid understanding of OTN technology and its application to Ciena equipment.
- Fundamental knowledge of telecommunications and the technical support industry.
Benefits
- Employee health, dental, vision, and disability insurance
- 401(k) plan
- Stock options
- Flexible work environment
- Mentorship and professional development opportunities
