As an Ophthalmic Clinic Manager, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist.
Requirements
- Create an environment of exceptional customer service
- Process management and adapting to process demands
- Effective communication within scope of responsibility
- Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave
- Practice patient focused urgency at all times within the conduct of the care visit
- Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook
- Lead assigned functional teams in providing exceptional customer service during every patient encounter
- Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.
- Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.
- Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.
- Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.
- Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused
- Maintain sanitary use of equipment throughout the care visit for their assigned team
- Assistance to the Clinical Manager in training, staff development plans and performance evaluations
- Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team
- Advise Clinical Manager on functional team staffing in support of the doctor’s schedules to comply with all company policies
- Deploy company objectives where applicable
- Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members
- Other duties as assigned
