This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 – 100 worksites employing 700 – 1,000 youth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth, approving worksite applications, conducting visits, and facilitating program-related events.
Requirements
- At least three years of experience working in the human services field with youth programs.
- At least three years of supervisory experience.
- At least three years of customer service experience.
- Ability to pass a mandatory criminal background check.
- Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations.
- Must be willing to use personal vehicle for the completion of assigned duties daily as needed.
- Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
- Must be flexible to work some evening and weekend hours
- Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.
- Solid ability to operate Microsoft Office software
- Proficiency in virtual communications platforms (Microsoft Teams, Zoom, Google Meets, etc.)
- Ability to speak and converse with audiences of varying sizes in-person and virtually
- Solid data entry ability
- Solid time management skills to effectively manage multiple priorities
- Solid verbal and written communication skills
- Solid staff management skills
- Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
Benefits
- Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans
- Wellness programs, support groups, and workshops
