Senior Manager, Customer Support - Local Government
CivicaSydney, New South Wales, Australia
Posted February 23, 2026
Full Time
About the Company
Civica is a GovTech company that makes software to help deliver critical services for citizens.
Job Description
We make software that helps deliver critical services for citizens all around the world, and we're looking for a Senior Manager, Customer Support to shape the future of customer support for our Local Government customers across Australia.
Requirements
- Demonstrated experience managing customer support operations in a complex, customer‐facing environment
- Proven capability in leading through leaders as a 2‐Up manager
- Strong understanding of ITIL‐aligned service management practices
- Ability to analyse service performance data and design improvements
- Skilled at building relationships and influencing cross‐functional teams
- Experienced in managing escalations and communicating with senior/executive stakeholders
- A proactive coach and mentor who creates clear capability pathways and fosters a culture of accountability and customer‐first thinking
Benefits
- Flexible Work
- Days of Difference leave (volunteer leave)
- Inclusive, safe, and welcoming environment
- Opportunities for growth and development