Customer Success Manager

Customer Success Manager job description at Claravine. The role involves ensuring customers realize measurable value from The Data Standards Cloud and uncover new opportunities for growth.

Requirements

• 5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers
• Experience in the martech/adtech industry or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem
• Experience with owning and guiding the full client experience from onboarding to renewal
• Excellent verbal and written communication skills
• Self-motivated, strong organizational and time management skills
• Problem solver looking for solutions to support customers
• Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders
• Familiarity with data transfer methods such as SSO, SFTP, API

Benefits

• Comprehensive medical, dental, and vision coverage
• Claravine pays 80% of the premium cost across all enrollment tiers
• Access to additional services including Kindbody, TalkSpace, Teladoc, and One Medical
• 401k with company match up to 3.5%
• Flexible Time Off (With Manager Approval)
• 9 paid company holidays in the US, plus the week between 12/24-1/1
• Generous parental leave paid at 100%
• Monthly technology stipend to support remote work costs
• One-time New Employee Stipend to set up your remote workspace