Patient Service Specialist
Cleveland ClinicCleveland, Ohio, United States
Posted December 12, 2025
Full Time
About the Company
Cleveland Clinic Health System is a nonprofit academic medical center and is a part of the top-ranked Cleveland Clinic health system. Our mission is to provide the best possible patient care, while advancing the medical field and treating patients with compassion and respect.
Job Description
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation.
Requirements
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Benefits
- Competitive pay
- Excellent benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance