Patient Access Representative

The Patient Access Representative (PAR) will represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner. They will be responsible for fielding and resolving inquiries via phone and other contact methods, scheduling appointments, verifying patient insurance, and performing other tasks to allow patients to visit their health center seamlessly.

Requirements

• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
• Answer incoming calls professionally and seek to assist the patient however possible
• Maintain a positive, welcoming attitude in all patient interactions
• Offer prompt assistance to patients for a variety of services, including registering new patients, booking appointments, and inputting insurance information
• Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
• Contact patients to notify when visits are canceled or rescheduled
• Provide training, support, and mentoring to colleagues
• Work with supervisors to achieve the established performance metric standards
• Meet performance goals for patient experience, quality, productivity, and all performance metrics
• Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
• Work and build trust across cultural differences

Benefits

• Health Care Coverage (Medical, Dental, & Vision)
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance
• Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance
• Employee Assistance Program
• Retirement Plan
• Paid Time Off Program