Customer Service Representative
ClinigenShah Alam, Selangor, Malaysia
Posted August 28, 2025
Full Time
About the Company
Our mission is to accelerate access to medicines for patients in every corner of the globe: Clinical Services, Product Access and Commercialisation, Pharmacovigilance and Regulatory Affairs.
Job Description
Clinigen is seeking a dedicated Customer Service Representative to be the primary point of contact for hospitals, healthcare providers, and pharmacies. The role involves efficient order processing, customer inquiries, and resolving issues to ensure client satisfaction and foster relationships. This position contributes to the company's growth within the pharmaceutical sector.
Requirements
- Strong communication skills (verbal and written)
- High school diploma or equivalent
- Proficiency in Microsoft Office
- Experience in customer service, preferably in the pharmaceutical or healthcare industry
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills
- Customer-focused mindset
Benefits
- Competitive monthly salary
- 13th month bonus
- Performance bonus
- 20 days annual leave
- Ongoing professional development
